Hundreds of people use the Law Society Referral Service (LSRS) daily, looking to be put in touch with a lawyer or paralegal to assist them with their legal matters. Members of LSRS agree to provide up to 30 minutes of free consultation to people referred to them by the service, to provide legal information and discuss their options.
In 2017, LSRS received 63,025 requests for referrals, resulting in 45,603 referrals. The LSRS also provided the contact information of up to three lawyers or paralegals on 5,004 occasions to people who did not qualify for a referral. A member of the public would not qualify for a referral if they do not live in Ontario, if their legal matter is urgent and they cannot wait up to three business days for the licensee to arrange a consultation, or if they have already received a referral for the same legal issue within the calendar year. As of December 31, 2017, there were 1,107 lawyers and 141 paralegals subscribed to the service.